[Lean] The impressive oriental medical center in my hometown

I would like to introduce what the doctor does in one of oriental medical centers in my hometown.
I said about his solution to relieve my backache before.
(http://fransisnanthony.blogspot.jp/2017/01/health-quick-way-to-relieve-your.html)
 
As a lean six sigma expert, I coach projects and facilitate "Lean classes" of my company.
To help my colleagues really understand and use Lean not only in their work but also in their whole life, I try to give easy-to-understand examples from everywhere.
This oriental medical center example is the one of my favorite which apply lean practically.

Look at the table below which compares practice between the doctor in my town and others.

Patients` experience with…
Others` practice			His practice
Action	NVA	VA	Action	NVA	VA
Wait for his/her turn to see a doctor.	20mins		Wait for his/her turn to see a doctor.	15mins
Move to doctor`s room	1min		Move to the treatment room	1min
See a doctor to diagnosis his/her symptom.		5mins	Diagnosis his/her symptom and get a massage.		20mins
Move to waiting room.			Get acupuncture.		2mins
Wait for his/her turn to get acupuncture.	20mins		Get Infrared lamp therapy.		20mins
Move to the treatment room.	1min
Get acupuncture.		2mins
Get Infrared lamp therapy.		20mins
Time consumed	42mins	27mins		16mins	42mins
	69mins			58mins

 

 "Diagnosis-Treatment(Acupuncture-Infrared Lamp Care)" is the normal process in a oriental medical clinic.
Patients experience Non-Value-Added time less and Value-Added time more in his clinic.
Even they get a massage which they never get any other clinics.
Total time they spend in the clinic is less than the time in others.

The basic principle of Lean is to meet customers` needs with tranferring time from Non-Value-Added to Value-Added.

He is one of the best Lean doer.